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• A bespoke landlord dashboard where you can access information on maintenance requests, download your payment advance notices, and chat directly with your dedicated property manager.

• A market appraisal where we advise you on the achievable rent and latest trends to optimise your property for the diverse and changeable York student market.

• A web listing on studenthousingyork.co.uk with high quality photos, a video tour of the property and floor plans to give a real feel for the property.

• Liase with prospective tenants and manage the signing of tenancy agreements.

• Collection of security deposits and signing of guarantor paperwork

• Timely collection of all keys from your outgoing tenants at the end of their tenancy.

• Once vacated, ensuring that your property is made ready for occupation by the incoming tenants. This will include organisation of any cleaning and repair work necessary to ensure a smooth handover.

• Handing over keys to the incoming tenants ensuring that they have firstly paid all agreed rent, deposits and submitted all relevant Guarantor documentation.

• We notify the council that your property is occupied by students and liaise with the council tax department in the event of any issues.

• Collecting and accounting for your tenant’s deposits, and ensuring that they are each protected in the Government approved DPS Custodial Scheme.

• Ensure that your tenants sign for and receive the relevant prescribed information pertaining to tenancy deposits during the signing of the tenancy agreement.

• Act as the main point of contact for your tenants throughout the tenancy, resolving any tenancy or maintenance issues that arise.

• Organise cost effective solutions to any maintenance issues that arise on your behalf. All maintenance jobs are charged to you at cost price; we apply no additional ‘mark-up’.

• Ensure that a current Gas Safety Certificate is in place at all times.

• Organise a six-monthly Fire Safety Audit and Service, wherein any fire protection equipment is serviced and a compliance check is carried out.

• Organise annual PAT testing and 5 year NICEIC Electrical Safety Certificate.

• We will provide your tenants with a 24hr contact telephone number in case of genuine ‘out of hours’ emergencies.

• We will inform your tenants in good time of the amount they need to pay and the dates upon which any payments are due.

• Collect the rent from your tenants on your behalf, paying the money by BACS into your designated bank account.

• For your peace of mind we will provide you with a Payment Advice Notice each time we make a payment to you, breaking down exactly which tenants have paid and the amounts received.

• In the event that your tenants fall into rent arrears, we will work with them to find a solution in the timeliest manner possible.

• If the tenancy ends in rent arrears we will then utilise the deposit and contact any guarantors to ask for payment if required. Ultimately we will pass the case to a specialist debt collection agency in the event that the arrears cannot be covered by the above means.

• If you wish to offer a bills inclusive package, we can handle the utilities and broadband on your behalf.